3-Year Operation Warranty
Hunter Douglas China/Hong Kong Limited (HDC/HK) warrants that all Hunter Douglas window fashion products are free from assembly defects, provided that such products were properly installed in residential dwellings in the Hong Kong Special Administrative Region. The obligation of HKC/HK is limited to repair or replacement of defective components. Repairs will be made with like or similar parts. Fabrics and slats are NOT considered as components/parts in this warranty.
This warranty is limited to the original purchaser for a period of 36 months, counting from date of order (except Shanghai Roller Shades). Repair or replacement of defective components will be made without charge during the first 12 months. Repair or replacement of defective components during the subsequent 24 months will be subject to labour charge. After the first 36 months, repair and replacement of components will be subject to charges on parts and labour.
A transportation fee of HK$100 per service visit will be charged to remote districts such as Tung Chung, Outlying Islands, Discovery Bay, Sai Kung Sheung Sze Wan, Lung Ha Wan, Plam Spaings, Barker Road, Hong Kong Parkview, Redhill Peninsula etc.
Warranty claims must be accompanied by valid Hunter Douglas warranty service number as well as details regarding the nature of the problem.
*Maintenance Service Fee Table
*Customer Protection for Shanghai Roller Shades
This warranty does not cover any usual variations in openings and closures of vanes and slats, including gaps and overlapping as well as in the alignment of fabric pleats. This warranty does not include any conditions or damages resulting from accidents, alteration, exposure to the elements, misuse, abuse, motorized devices, or failure to follow Hunter Douglas instructions with respect to measurement, installation, cleaning or maintenance.
This warranty does not cover any condition or damage resulting from the removal of the product from the window in front of which it was originally installed, nor from any attempt to install it for another window. This warranty also does not apply to conditions caused by normal wear and tear, blind size exceeding the maximum width and drop specified or battery renewal and the remote control unit of the Motorization Sysyem or PowerRise® System.
This warranty is exclusive and in lieu of all other obligations, liabilities or warranties. In no events shall HDC/HK be liable or responsible for incidental or consequential damages or for any other direct or indirect damage, loss, cost, expense or fee.
This warranty is subject to change without prior notice.
Hunter Douglas is unable to provide repairing service to the following product(s) as its accessories and spare parts have been discontinued.
Ballette Drapery Sheers purchased before 2013
PowerGlide Luminette® / Motorized Silhouette® / Motorized Duette® purchased before 2012
PowerRise Silhouette® / PowerRise Duette® / UltraGlide Duette® purchased before 2012
Customer Service Hotline: +852 2635 8399
Customer Service Email: firstname.lastname@example.org
Customer Service Whatsapp: +852 9865 1350